Your skin, planned.
A whole year of skin, mapped out as an expert would plan it, based on YOUR skin and YOUR goals. One monthly price, nothing to pay at the desk.
Three plans.
One decision.
Reset keeps good skin good. Refine changes it. Reserve is the whole face. Pick one, then how often you come in.
Reset
For skin that just needs keeping on track.
8 visits a year
Refine
For skin you want to see change in.
8 visits a year
Reserve
The whole face, handled. Skin every six weeks plus your anti-wrinkle.
About 9 visits a year
Every plan: 3-month minimum, then rolling monthly with 30 days' notice. Price fixed for 12 months. One pause a year. Missed visits roll over, up to two. Prices include VAT at 20%.
Where your year starts
It starts with a scan.
Before anything is planned, we scan your skin. It shows what the mirror can't: sun damage under the surface, pigment, redness, pores and how hydrated your skin really is. Your year is written from what it finds.
- Under the surfaceSun damage and pigment often show up on the scan before they show up in the mirror.
- Measured, not guessedEvery treatment in your plan is there for something the scan found.
- Side by side, a year onWe scan again and put the two next to each other, so you can see exactly what changed.
Planned once.
Looked after all year.
A Reserve year, as Jamie would write it. Skin every six weeks, with your anti-wrinkle and a skin booster every four months. You don't pick from a menu. You turn up.
Skin scan, then your year is written. Anti-wrinkle, with a skin booster.
BioRePeel, ahead of party season. Your full-screen MOT blood test, with a GP report.
Microneedling with exosomes. A fresh start after December.
Anti-wrinkle, four months on. Polynucleotides this time, chosen from your scan.
BioRePeel, for brightness and texture.
Microneedling, done before the summer sun.
Anti-wrinkle, four months on, with a skin booster before summer.
Gentle resurfacing, summer-safe.
Microneedling, to repair what summer left behind.
Your annual review with Jamie. A new scan, side by side with last October, and year two written from what changed.
Real results
What looked-after skin looks like.
Real patients, photographed in clinic and shared with their permission. Drag across to compare.
Skin: blackheads, congestion and dull skin, cleared and glowing.
In their words
Rated 5.0 on Google.
From 160+ Google reviews, and counting.
“I’ve been going to Jamie for Botox and skin treatments for the last three years and I wouldn’t trust anyone else… Jamie is professional, highly skilled and knowledgeable and most importantly honest and not pushy.”
“Jamie’s medical background, knowledge and approach to creating a natural look is what sets him apart. The clinic is always spotless and really inviting…”
“I’ve had a few tox sessions here. Jamie really listens to what you want and combines his experience and expertise to achieve great results.”
“Jamie and his team are fantastic… Jamie’s warm caring and knowledgeable skills are what make me return time and time again.”
“I really feel that having a male aesthetician perspective has been the best for me. Jamie… has given me that natural aesthetic look and results that I’ve wanted…”
“I really was left with a glow after being very nervous of anti-wrinkles injections…”
Who plans your year
In expert hands, every visit.
Your plan is written from your scan by the people who treat you, not picked from a menu.
- JamieOwner, dental hygienist and aesthetics practitioner. GDC registered, Teoxane certified, and trained in facial anatomy through cadaveric dissection at the Royal College of Surgeons of Edinburgh. He teaches aesthetics too.
- PaigeSkin treatments and clinic coordination. She delivers your skin programme and keeps your year on track.
- SamPRP and phlebotomy.
- 3-month minimum, then 30 days' notice
- Your price frozen for 12 months, even when prices rise in February
- Change plan at any renewal
- Nothing to pay at the desk
Members get the small things.
- Nothing to pay at the deskWhat's in your plan is already covered. You just turn up.
- Your printed year plan and member cardWhat, when and why, visit by visit.
- A card in your phone's walletComing soonAlways with you, never lost in a drawer.
- A skin scan every yearSo you see what's changing, not guess.
- First dibs on cancellationsWhen a slot opens up, members hear first.
- One pause a yearAway or just busy? Ask, and your plan waits.
Which plan is yours?
A few quick answers and we'll point you to it. You can move up or down at any monthly renewal.
Founding members. Forty places.
Join Refine or Reserve by Sunday 25 October and a NOON Retinol Charisma 0.3%, worth £68, is waiting at the desk on your first visit. There are 40 founding places across the four plans, set by what the diary can hold, and once they're gone it's the waiting list. Pay-as-you-go prices rise in February, and members' prices stay frozen for 12 months.
Become a founding memberFounding window: closes Sunday 25 October at midnight
Just here for anti-wrinkle?The Anti-Wrinkle Plan: 3 areas, nothing else
3 visits a year
Good to know.
How many visits is it, really?
Reset and Refine: 12 a year monthly, or 8 on the six-week rhythm. Reserve: about nine, because your injectable skin sessions, scans and bloods happen on the same days as your anti-wrinkle.
What if I miss a visit?
It rolls over. You can carry up to two visits forward and use them later in your plan. Rolled-over visits have no cash value.
Can I pause?
Yes, for one month a year. Just ask and we'll move everything along.
Can I change plan?
Yes, up or down at any monthly renewal. We'll do it with you in clinic so your year plan changes with it.
What's the minimum term?
Three months, then rolling monthly with 30 days' notice. If you leave inside your first 12 months, the treatments you've had are simply re-priced at pay-as-you-go, less what you've already paid, so nobody's ever out of pocket, including us.
Do I still pay for extras?
Only for what sits outside your plan, and on Reset, Refine and Reserve that's 10% off (skincare is 15% off on Reserve). What's inside your plan is already covered, so there's nothing to pay at the desk.
Why are places limited?
Because a membership only works if you can always get your visit. There are 40 founding places in total, set by how many appointments the diary can hold, and when they're taken the Club closes to new members until space opens up. It's the opposite of overselling.
What if my skin needs something different?
Then the plan changes with it. It's a clinical plan, not a fixed menu: Paige and Jamie adjust it from your scan.
What happens after I join?
A welcome email lands within a few minutes with your plan, your terms and your members' booking link. Book your first visit and your skin scan from there. Not sure which plan? Book a free scan and a chat and we'll point you to it.
The short version
- Your membership runs for a minimum of 3 months, then month to month. After that you can end it with 30 days' notice.
- Your monthly price is fixed for 12 months at a time.
- If you leave within your first 12 months, the treatments you've had are re-priced at our standard prices, less everything you've paid. You'll always be told the figure and agree it before anything is taken.
- Miss a visit and it rolls over for up to two months. You can pause once a year.
- Treatments are always subject to clinical assessment, and prescription treatments to a prescription.
1Who we are and what these terms cover
The Smile Aesthetics Club ("the Club") is run by Fabulous Smiles Ltd, trading as Smile Aesthetics by Jamie, The Maltings, East Tyndall Street, Cardiff CF24 5EA, VAT number 507218215 ("we", "us", "the clinic"). These terms are the agreement between us and you, the member, for your Club membership. They apply from the day you join and to every renewal. They don't replace our general treatment terms, consent forms or aftercare advice, which still apply to every treatment.
2Your plan
Your plan is the one you chose when you joined (for example Reset, Refine, Reserve or an Anti-Wrinkle Plan, with the rhythm and options you selected). What each plan includes, how many visits it carries in a membership year, and its monthly price are set out on the plan description you were shown when you joined and in your Membership Agreement. A membership year runs for 12 months from your join date.
Your plan is personal to you. It can't be shared, transferred or used for anyone else, and included treatments have no cash value and can't be exchanged for other treatments, products or refunds except as these terms allow.
3Payments
- Your membership is paid monthly in advance by card through Stripe, on the same day each month as you joined. The first payment is taken on the day you join and covers your first month. Prices include VAT where it applies.
- If you join in clinic on a day you receive a treatment that's included in your plan, that treatment counts as your first month's treatment.
- If a payment fails, we'll let you know and retry it. If it's still unpaid after our retries, your membership is suspended (no included treatments and no member discounts) until it's brought up to date. If it's unpaid for 30 days we may end your membership under clause 6, and clause 5 applies.
- You can pay a year in advance at a 5% discount. Annual payments are non-refundable except as clause 7 or the law requires.
- Your monthly price is fixed for each 12-month membership year. We'll tell you at least 30 days before a membership year ends if the price for your next year is changing, and you can end your membership under clause 6 before the new price starts.
4Minimum term and notice
- Your membership has a minimum term of 3 months from your join date. After that it continues month to month until either of us ends it.
- You can end your membership at any time after the minimum term by giving us 30 days' notice in writing (email, text or a message through the member portal is fine). Your membership, your payments and your included treatments continue during the notice period, and your last payment is the one that falls within it.
- We'll send you a reminder before each 12-month membership year ends, so you always know when a renewal is coming and how to cancel if you'd like to.
5Leaving in your first 12 months: the early-leaving adjustment
Member prices are lower than our standard prices because a plan is designed as a year of care. So if your membership ends for any reason before the end of your first membership year (including under clause 4, clause 6 or because of unpaid payments), the treatments you've actually received as part of your plan are re-priced at our standard prices on the day you joined, and everything you've paid in membership fees is taken off that total. If the result is more than zero, that's the amount you owe us. If it's zero or less, you owe nothing and we don't refund the difference.
- Only treatments you've received count. Included treatments you haven't used, skin scans, gifts and discounts on other purchases aren't counted.
- We'll send you the calculation in writing and agree it with you before any amount is taken. Once agreed, it's charged to the card on file or paid by another method within 14 days.
- The adjustment doesn't apply if we end your membership under clause 6(3) for reasons that aren't your fault, or if you end it under clause 3(5) because of a price change.
6How a membership ends
- By you, under clause 4.
- By us, on 30 days' notice, if you break these terms (for example repeated missed appointments, abusive behaviour towards our team, or a payment that stays unpaid for 30 days).
- By us, on 30 days' notice, if we're no longer able to provide your plan (for example a practitioner leaves, a product is withdrawn, or the clinic closes). In that case we'll refund any payment for a period you haven't had, and clause 5 doesn't apply.
- By either of us straight away if a treatment in your plan is no longer clinically suitable for you and we can't agree a replacement (clause 9).
7Your right to cancel if you joined online or at home
If you joined online, by phone, or anywhere other than in the clinic, you have 14 days from the day you joined to cancel for any reason. Tell us in writing within those 14 days and we'll refund what you've paid, less a fair amount for any treatment or product you've received in that time at our standard price. This right doesn't apply to memberships taken out in clinic face to face.
8Visits, rollover, pauses and missed appointments
- Your plan's visits are meant to be used in the rhythm you chose (monthly, every six weeks, or with your anti-wrinkle appointments). Please book ahead; members have first access to cancellations and to held evening and weekend slots.
- If you can't use a visit in its period, it rolls over for up to two further periods (for example a missed monthly visit can be used within the next two months). After that it lapses. Rolled-over visits have no cash value and are lost when your membership ends.
- You can pause your membership once in each membership year for one calendar month. No payment is taken for the paused month, no included treatments are available during it, and your membership year is extended by a month. Ask us in writing at least 7 days before your next payment date.
- If you're unable to have treatment for medical reasons (including pregnancy or breastfeeding), we'll freeze your membership for as long as needed at no charge. This doesn't count as your annual pause.
- If you miss an appointment or cancel with less than 48 hours' notice, that visit counts as used, unless we're able to refill the slot or the reason is a genuine emergency, which we'll always treat with common sense.
9Clinical care comes first
- Every treatment is subject to a consultation and our clinical judgement on the day. We may change, postpone or decline a treatment if we don't think it's right for you. Where we can, we'll offer a suitable alternative of similar value within your plan.
- Prescription-only treatments, including anti-wrinkle injections, are only ever provided after a face-to-face consultation with an appropriate prescriber and a prescription being issued. Membership doesn't guarantee that any prescription treatment will be prescribed, and no prescription treatment is ever sold in advance: your membership payment for those visits is for the consultation and treatment as prescribed.
- You agree to give us accurate medical information, tell us about any changes, and follow the aftercare we give you.
- Complimentary items (such as a refinement area, a seasonal add-on or a gift) are provided at our discretion and can be substituted.
10Changing your plan
You can move to a different plan or rhythm at any monthly payment date. Ask us in clinic or in writing at least 7 days before that date. Your new price starts from that payment, your visits are adjusted to the new plan from that date, and your minimum term and membership year carry on as before. Moving to a plan with a lower price inside your first 12 months doesn't trigger clause 5 on its own, but clause 5 still applies if you later leave in your first year, using the prices of the plans you were actually on.
11Member discounts, gifts and referrals
- Member discounts (for example 10% off skincare or other treatments, or 15% for Reserve members) apply to our standard prices only, on purchases made while your membership is active and up to date. They can't be combined with any other offer, discount, voucher or plan, and don't apply to gift vouchers, third-party products or services, or to treatments already included in a plan.
- Joining gifts (for example a skincare product for founding members) are given once, in clinic, while stocks last, and have no cash value.
- Legacy or founder rates are personal to the member they were given to, apply only while that membership continues without a break, and end if the membership ends or lapses.
- Referrals: when someone you've referred joins the Club, names you at sign-up and completes their first month, your next monthly payment is waived. One free month per new member referred, no cash alternative, and we may end the referral scheme for future referrals at any time on notice.
12Prices and changes to your plan's contents
Standard (pay-as-you-go) prices may change during your membership. That doesn't change your fixed monthly price during a membership year, but it does change the standard prices used for member discounts and, if you leave in your first year, the standard prices used in clause 5 are those on the day you joined. If we need to change what a plan includes during a membership year (for example a product is discontinued), we'll offer an alternative of at least equal value, or the option to end your membership under clause 6(3).
13Our responsibility to you
We'll provide your treatments with reasonable care and skill, by appropriately trained and insured practitioners. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Beyond that, we're not responsible for losses that weren't a foreseeable result of our breaking these terms, or for any business losses.
14Your information
We hold your membership, contact and payment details on our practice systems (GoHighLevel and Stripe) and your clinical records on our clinical system, in line with our privacy notice, which is available at the clinic and on our website. We'll use your details to run your membership, send you appointment reminders and membership messages, and, if you've agreed, to tell you about member offers. You can change your marketing choices at any time.
15Changes to these terms
These terms are version-numbered and dated. If we change them, we'll give you at least 30 days' notice in writing and ask you to accept the new version at your next renewal. The version you accepted when you joined applies until then. Every version is kept and available on request. If a change is to your significant disadvantage and you don't wish to accept it, you can end your membership before it takes effect without any early-leaving adjustment.
16Problems and complaints
If anything isn't right, tell us straight away and we'll do our best to sort it. Our complaints process is available at the clinic and on our website. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, though nothing stops you bringing a claim in your local court if you live elsewhere in the UK. Your statutory rights as a consumer aren't affected by anything in these terms.
17Accepting these terms
You accept these terms when you tick the acceptance box and sign at sign-up, and again when you sign your Membership Agreement, which records your name, plan, price, start date and the version of the terms you've accepted. Your Membership Agreement and these terms together form the whole agreement between us for your membership.
Fabulous Smiles Ltd trading as Smile Aesthetics by Jamie · The Maltings, East Tyndall Street, Cardiff CF24 5EA · VAT 507218215. Club Terms v1.0, 5 October 2026.